Working TOGETHER to deliver a SAFER, CLEANER and BUSIER city centre, one that is EASIER to access and navigate for the benefit of us all
Now firmly established Sheffield BID delivers a number of long-term projects.
Dealing with grime and crime
Creating a noticeably cleaner and safer city centre
Clean Team: A free graffiti removal service is available to BID Levy Payers. We help with security reviews and graffiti-vandalism advice and assist with prevention measures through access to subsidised anti-graffiti coatings, shutter and street art. Our Clean Team is also available to remove fly posters, clean up bird dirt and chewing gum or cut back over-grown foliage on privately owned commercial property.
Street Rangers: The BID’s Street Rangers undertake an early morning cleaning service for Levy Payers affected by the waste and mess left by rough sleepers and late night revellers. The Street Rangers are on duty between 6am and 9am seven days a week on a scheduled clean-up of the known hot spots. Levy Payers also have access to a rapid-response service for problems that occur outside the scheduled cleaning times. Whilst other towns and cities have successfully introduced similar programmes there is one significant difference with Sheffield BID’s scheme. It is a supported employment initiative that gives on-the-job training to people from the Archer Project’s Back to Work Group, who were once rough sleepers themselves. Recruits to the team are given an opportunity to get back to work, earn the national living wage and receive additional training in areas such as conflict management, health and safety and customer service.
Dedicated police resource: BID Levy Payers can access a dedicated BID-funded police resource. Sheffield BID works with South Yorkshire Police to deliver a safety partnership which includes a dedicated police resource for the BID area. This partnership is focused on the longer term problem solving of issues affecting the city centre.
In addition, businesses can access day-to-day remedial advice from South Yorkshire Police via the BID. Businesses can raise concerns directly with Sergeant Matthew Burdett at Snig Hill Police station. Email: firstname.lastname@example.org
Security training: We regularly provide safety-related training such as dealing with major incidents (including anti-terror training) and conflict management. Email: email@example.com for details of future training events.
Remote access CCTV: Through the partnership with Sheffield BID, South Yorkshire Police are pioneering a unique CCTV link system that allows video feeds to be taken from any CCTV system and transmitted back to its control rooms, police stations, custody suites or mobile devices. Interested parties should contact Matthew Burdett for details. Email: firstname.lastname@example.org
Rough-sleeping: The BID Sergeant organises daily, early morning rough sleeper patrols where PCSOs move on the problematic sleepers who are often the same people who are begging.
Other anti-social behaviour deterrents: The BID operates several high-tech mobile cameras with 360 rotation which are deployed around the city centre to monitor areas that experience higher incidences of anti-social behaviour. Body worn cameras are also available on loan to our Levy Payers in a consumer-facing environment to enhance customer security and deter anti-social behaviour. Knife wands have also been distributed to late bars and clubs. More recently a new Smart Water initiative has been introduced. The “smart tag” solution is now carried and used by door staff who have been specially trained, and is designed to disrupt criminality on lots of different levels, from alcohol-related disorder to knife-enabled crime. Email: email@example.com for details.
Help us Help: Help us Help is a behaviour-change campaign to support those who are begging on our city centre streets. It is a collaboration between all the services and charities in the city who are there to provide practical support and compassionate care and advice. Help us Help is for people who want to directly help and to encourage volunteering and donations. The campaign is funded by Sheffield City Council, Sheffield BID and the charities and organisations who support people on the street. www.sheffieldbid.com/help-us-help
City Centre Retailers Against Crime radio network: CCRAC has proven to be a valuable and successful mechanism for preventing crime and shoplifting. But, of the 154 subscribers to the network 40 of our retail Levy Payers were still using out-dated analogue radios. Sheffield BID stepped in to ensure the network is fully digital by replacing these with state-of-the-art digital handsets. CCRAC radio is used by 154 businesses in retail, hospitality and the night time economy to share information about shoplifters and people known for anti-social behaviour. The network provides businesses with a direct link to the Council’s CCTV operators, who will contact the police if the incident requires more support.
Enhancing the visitor experience
Making the city centre busier, inclusive, more accessible and easier to get around
Sheffield BID works to enhance the visitor experience through activities that animate the city centre and increase vibrancy. We bring people together to create new momentum and deliver measurable change through marketing and promotional activities. We help to make the city centre busier through footfall initiatives that increase visitor numbers, dwell time and spend. We provide additional entertainment, interactive experiences and marketing campaigns that improve the profile of the BID area.
Events and Festivals: Sheffield BID works closely with organisations such as the Council, the two Universities and strategic partners such as the Sheffield Brand Partnership to develop and promote Sheffield City Centre. As part of our commitment to support events, the BID’s sponsorship benefits BID businesses by contributing to festivals that raise the city’s profile and attract footfall.
We sponsor activities, ideas and events that bring people and trade opportunities to the city centre. We have been a regular sponsor of ReNew Sheffield, bringing arts-based business to vacant units and commercial spaces. We have also provided match-funding for the street art initiative Feature Walls, the annual outdoor Cliffhanger Festival (40,000 visitors), Sheffield Makes Music (15,000 visitors), SHAFF Adventure Film Festival, Magical Books (part of Off The Shelf) and more recently the new and official Fringe at Tramlines Festival in July 2018 (100,000 visitors) and our own LEGO-spectacular Sheffield Bricktropolis (25,000 visitors).
Adding festive sparkle: Each Christmas we deliver the hugely successful interactive experience of Santa’s Post Office which attracts around 15,000 visitors. More recently we have invested in enhancing the Christmas offer with several amazing additions to create a trail of light and magic during the 2018 festive season.
Whether it is investing in new events or enabling the ‘scaling up’ of plans for existing events, the BID supports projects that boost our local economy.
Other projects include:
The BID Buddies: Our team of BID Buddies have distinctive bowler hats to help them stand out on the streets. They act as a street concierge, providing welcome, wayfinding and reassurance to visitors. The team is helping to increase Sheffield’s reputation for being one of the UK’s friendliest cities. They provide cheerful hellos and helpful advice to shoppers and visitors, as well as those who live, work and invest in the city centre. The BID Buddies promote our businesses, events and visitor attractions. When not greeting the public, the Buddies keep businesses informed about the activities of the BID, and promote BID opportunities to our levy payers . The team act as the BID’s “eyes and ears” on the street, providing intelligence and data gathering as well as reporting environmental issues and anti-social behaviour. Email firstname.lastname@example.org.
BID Buddies also play an active role in supporting events, conferences and business meetings for levy paying businesses with a meet and greet service. Businesses wanting to use this service should email email@example.com.
The BID Buddies can also play an active role in supporting events, conferences and business meetings for levy paying businesses. To discuss the team supporting an event, please contact the BID office. Email: firstname.lastname@example.org or telephone 0114 339 2015.
Visitor Welcome Packs: There are many great festivals, music and sporting events happening in the city centre. To capitalise on major events by promoting local businesses and driving visitor spend during high-profile events, we produce a bespoke Visitor Welcome Pack tailored to each audience, which our BID Buddies hand out to those arriving in the city centre.
Mobile Sheffield: The BID in partnership with Sheffield City Council funds a city centre mobility scheme – Mobile Sheffield – delivered by mobility experts Clark & Partners. Getting around easily is an everyday challenge for people with limited mobility. Mobile Sheffield is here to help those with mobility issues get from A to B. Visit www.mobilesheffield.co.uk for details.
LAVS: The Lavatory & Ablution Venue Scheme is a community toilet initiative. LAVS permits anyone to use the toilets of participating premises whether they are a paying customer or not, providing access to clean, safe toilets in convenient locations.
All the LAVS locations provide male and female toilets, accessible toilets and baby changing facilities. The facilities at the Moor Market include specially-equipped Changing Places toilets for people with more complex disabilities. Download the map here. Email: email@example.com
Sheffield Free WiFi: Sheffield BID successfully campaigned for free public Wifi and, in November 2017, Sheffield City Council and Idaq Networks Ltd announced a 10-year deal that will deliver free high-speed WiFi internet access in the outdoor areas and public buildings of Sheffield city centre. The phased roll-out of the network commenced May 2018.
Pulsepoints: Sheffield BID, in association with Westfield Health Charitable Trust and supported by the Yorkshire Ambulance Service, has installed life-saving defibrillators at over 10 outdoor locations across the city centre. This project provides public access to defibrillators 24 hours a day, 7 days a week. Download the map here. Email: firstname.lastname@example.org
Sound as a Pound: Parking is at a premium in the city centre and free parking often serves to increase the volume of search traffic which has a negative effect on the visitor experience. As part of Alive After Five, Sheffield BID promotes the fixed-rate Sound as a Pound campaign whereby on-street parking and Council-owned car parks cost £1 – £2 to park from 4.30pm and £1 all day Sunday.
Purple Flag and Best Bar None: Sheffield city centre has a strong night-time economy and remains one of the safest places to enjoy a night out. In 2018, it received Purple Flag status for the seventh successive year. The Best Bar None Scheme is also firmly embedded which demonstrates how businesses work together to operate premises to an exceptionally high standard, reduce alcohol-related crime and address the issues of vulnerability in the city centre. Year on year the BID takes part in the judging panel for Best Bar None and is an award-sponsor. As well as being involved in the accreditation of businesses for Best Bar None, our BID-funded Police Sergeant also leads the process of maintaining the prestigious Purple Flag. Email email@example.com.
Raising the city centre’s profile
Working together through collaboration
Sheffield BID provides a collective voice for over 500 businesses in Sheffield city centre. We support projects that invest in the development and promotion of both the BID area and local businesses.
Alive After Five: This is a collaborative idea based on the dual principles that the UK early evening economy is an important driver of tourism, leisure and business growth within towns and cities. And that the revitalisation of the High Street requires creative and cultural regeneration projects that capitalise on the attraction provided by the night-time economy. This means extending economic, social and cultural activities beyond day and through into the night to develop a vibrant early evening economy. We manage a coordinated seasonal retail and leisure campaign and a web-based city centre presence highlighting local offers and promotions, which all businesses can get involved in. www.sheffafter5.com #sheffafter5
Style Sheffield: Each June we bring fashion fever into the city centre with our take on Fashion Week. Independent boutiques and high-street brands deliver a week of VIP shopping, demonstrations and fashion shows, as part of a collaborative platform to showcase fashion in the community and the diversity of the city centre retail offer. www.stylesheffield.com
Dine Sheffield: Launched in September 2017, this showcase of the vibrant restaurant culture is based on the tried and tested “Restaurant Week” first launched in New York. Dine Sheffield is a week-long celebration with amazing savings on a variety of menus. And over 50 of the city centre’s favourite eating places served up fixed price offers to promote the outstanding diversity of our vibrant food offer. www.dinesheffield.co.uk
Student Shopping Festival / Freshers’ Week: More than 60,000 students live in Sheffield and with an influx of new students each September, retailers, with support from Sheffield BID, come together to show off the city centre’s fantastic shopping, food and drink, and entertainment offer. Businesses provide exclusive discounts and experiences between 6pm and 8pm in a bid to inspire students to discover the city centre, and to encourage return visits throughout their time studying in Sheffield. Bars and restaurants also help provide a full evening offer for visitors. For details about the next Student event, please email firstname.lastname@example.org
Visitor Guides: From a showcase of all that’s unique and independent in Sheffield city centre to seasonal variations that promote some of the great things happening in the city during the summer, in the evening and at Christmas, our regular visitor guides are designed to encourage people to experience the city centre, explore different parts and discover hidden gems and unique stories. Our place-specific guides such as 200 years of Shopping at Chapel Walk to the entrepreneurial spirit of the Devonshire Quarter, promote Sheffield’s heritage through the eyes of our local businesses. We distribute visitor guides throughout Sheffield and the city region, as well as Leeds, Wakefield, Huddersfield and Manchester. See our latest guides. Or for details email: email@example.com
Sheffield Gift Card: Designed to lock in spend into the city centre economy, the gift card is a pre-loaded Visa debit card which can be used at more than 80 participating businesses here in the city centre. The card works in the same way to a store gift card but can be redeemed at a wide range of retailers, restaurants, leisure and entertainment venues here in Sheffield city centre. It’s free and easy for businesses to get involved. Customers can purchase the card online or in person at Unit 1, The Winter Garden, Surrey Street. www.sheffieldgiftcard.co.uk. Email: firstname.lastname@example.org City centre businesses can download the scheme FAQs from our publications page.
Attracting new visitors: Regionally and nationally, we market the retail and leisure offer to higher spending visitors outside of Sheffield using seasonal and leisure campaigns (delivered through digital and mobile marketing) to ABC1 consumers. Email: email@example.com
Delivering business cost savings
Our Clean Team has spent over 1,300 hours removing graffiti vandalism whilst our Street Rangers have undertaken over 30,000 cleaning jobs, delivering an estimated cost saving to businesses of almost £700,000 since the BID came into operation.
Savings advisory service: Sheffield BID can arrange a free, no-obligation health check for businesses seeking to reduce costs across a range of services such as utilities, telecoms, trade waste, stationery, insurance, pest control and more. In partnership with a national procurement group for BIDS, our aim is to provide local businesses with an opportunity to make a monetary return on the levy they pay to the BID. Download our cost savings brochure or email: firstname.lastname@example.org.
Trade waste: Sheffield BID partners with Viridor to provide a commercial waste collection and recycling service to help save money, reduce the amount of waste to landfill and contribute to improving the appearance and cleanliness of the city centre. Businesses can access the service at an exclusive rate specifically for Levy Payers. Email: email@example.com
Property maintenance: We have access to fully vetted and price-controlled tradespeople who are on call to fix your maintenance problems in a low-cost and efficient manner. Whatever the issue, whether its building repairs, plumbing, decorating or joinery you could save up to 20% on a whole range of trade services. Email: firstname.lastname@example.org
As an apolitical, non-profit organisation, Sheffield BID is well placed to advocate on behalf of our members regarding issues that affect the city centre and the local economy. Our role is to listen to the issues and concerns of our members and, where appropriate, to act to amplify their voice, or directly advocate on their behalf by representing their interests to government, the local authority or other organisations.n practice, the focus of our work varies considerably, from the strategic (capital projects, inward investment) to the operational (cleansing, loading bays, A-boards, bin disputes, street begging, rough sleepers, scaffolding, peddlers, noise and pollution, etc).
Sharing best practice
We are members of the national BID Foundation and founding members of the Northern BIDS Group which includes Manchester, Liverpool, Leeds, York, Hull, Newcastle and Sunderland BIDs.
As well as providing services to our Levy Payers we also use many of our Levy Payers’ own services to support delivery of our projects. Please get in touch to discuss how we can work more closely together. Email email@example.com.
Key performance indicators (Apr 2019)
- Estimated net increase in visitors attributed to BID-funded events – 615K
- Estimated net increase in visitor spend – £12.4M
- Percentage attributed to Alive After Five – 48%
- In lieu contributions from businesses – £275K
- Match funding leveraged – £808K
- Cost savings to businesses – £838K
- ROI per £1 invested – £5