Our street teams

Sheffield BID has several distinctive teams helping to make the city centre Cleaner, Safer and Easier to get around.

Find out more about our BID Buddies, Street Rangers, Clean Team and Police Sgt.

BID Buddies

Our team of BID Buddies have distinctive bowler hats to help them stand out on the streets. They act as a street concierge, providing welcome, wayfinding and reassurance to visitors. The team is helping to increase Sheffield’s reputation for being one of the UK’s friendliest cities. They  provide cheerful hellos and helpful advice to shoppers and visitors, as well as those who live, work and invest in the city centre. The BID Buddies promote our businesses, events and visitor attractions. When not greeting the public, the Buddies keep businesses informed about the activities of the BID, and promote BID opportunities to our levy payers .

The team act as the BID’s “eyes and ears” on the street, providing intelligence and data gathering as well as reporting environmental issues and anti-social behaviour.

They work Monday – Saturday 10am to 6pm (Thurs 7pm) and Sunday 11am to 4pm. Email

BID Buddies also play an active role in supporting events, conferences and business meetings for levy paying businesses with a meet and greet service. Businesses wanting to use this service should email

BID Street Rangers 

Sheffield BID’s Street Rangers undertake a daily cleaning service for levy payers affected by the waste and mess left by rough sleepers and late night revellers.

The Street Rangers complete two rounds between 6:30am and 1:30pm Monday to Sunday on a scheduled seven-day clean-up of the known hot spots. They undertake an early morning clean and a mid-morning clean for levy payers, who can also access to a rapid-response service for problems that occur outside of the scheduled clean.

Whilst other towns and cities have successfully introduced similar programmes there is one significant difference with Sheffield BID’s scheme. It is a supported employment initiative that gives on-the-job training to people from the Archer Project’s Back to Work Group, who were once rough sleepers themselves. Recruits to the team are given an opportunity to get back to work, earn the national living wage and receive additional training in areas such as conflict management, health and safety and customer service. Email: to access the service.

Terms and conditions apply – click here for details.

BID Clean Team 

BID levy payers can report graffiti at any time to the BID and our Clean Team will be on hand to respond to enquiries

Sheffield BID Clean TeamMonday to Sunday between the hours of and 5.00pm.

All graffiti reported to us is evidenced and the details are provided to South Yorkshire Police to assist future prosecutions.

As part of our graffiti prevention measures we can provide security and lighting reviews, subsidised anti-graffiti coatings and organise crime prevention visits through the BID-funded police sergeant Matthew Burdett.  For areas that are consistently retagged, we now have available high-tech mobile cameras which are being deployed for surveillance of specific hot spots.

A regular street observation patrol is undertaken by the BID Clean Team to monitor street cleanliness.  This enables us to be proactive in working with levy payers and private property owners to clean up affected buildings. We now seek permanent permissions from landlords so that we can quickly clean up properties that have been tagged again.

If you need graffiti removal or an exterior clean-up service please email for a rapid response.

Terms and conditions apply – click here for details.

BID Sergeant Matthew Burdett, South Yorkshire Police

Is your business affected by criminal damage or retail crime? Do you have concerns about anti-social behaviour (including begging and street drinking)?

These themes unfortunately form a common part of city centre life, but nevertheless they need addressing and we must work out new ways to tackle them.

Businesses in Sheffield city centre can access a dedicated BID-funded police resource. As part of our Safer theme, Sheffield BID collaborates with South Yorkshire Police to deliver a new safety partnership which includes a dedicated police resource for the BID area. BID levy payers can raise concerns directly with Sergeant Matthew Burdett by emailing